Privacy Policy

Who we are

LifeReps is operated by [LifeReps legal entity name], [mailing address]. Email: hello@mylifereps.com.

What we collect from parents

• Account details: your email address, password (stored securely by our sign-in provider, never in plain text), and first name. If you sign in with Google, we receive your name and email from Google.
• Household details: the phone number you add so your calls can be recognized, your children's profiles, and your notification choices.
• Billing: your plan, billing status, renewal date, billing email and receipts. Card details go straight to Stripe; we never see the full number.
• Consent records: what you agreed to, when, the notice version, and the IP address and browser information at the time.
• Basic technical information our hosting provider processes to deliver the site securely, such as IP address and browser type.

How we use it

• To create and run your account and your children's practice.
• To send account and service emails (for example sign-in, password reset, consent confirmation, and the updates you choose in Account → Notifications).
• To process payments and manage your subscription.
• To keep LifeReps safe, secure and working, and to respond to your questions.

We don't sell your information, and we don't show ads.

Who we share it with

We use these service providers, who act only for LifeReps:

We may also disclose information if required by law, to protect someone's safety, or as part of a business transfer (in which case this policy would continue to apply).

Cookies and similar storage

We use your browser's storage to keep you signed in and remember which child is practicing. We don't use advertising or cross-site tracking cookies.

Your choices

• Update your details in Account → Profile and Account → Children.
• Choose which emails you get in Account → Notifications.
• Download your data or delete your account in Account → Privacy & data.
• Email hello@mylifereps.com with any request.

Data Retention & Security

We maintain a written information security program and a written data retention policy, and we review them at least once a year. In summary:

• Access: each family can see only its own information. Database rules enforce this on the server, not just in the app. Staff access to account data is limited to an admin role and every admin change is logged.
• Encryption: information is encrypted in transit (HTTPS). Our hosting and database provider encrypts stored data.
• Minimal data: we collect only what LifeReps needs. Children are identified by nickname. During a call, the voice partner receives the nickname, the practice level and the conversation itself — never the child's full name.
• Transcripts are temporary: deleted when feedback is ready, and an automatic job removes any left over within about an hour.
• Ratings, feedback, Rep history and safety flags: kept until the parent deletes the child or the account.
• Deletion: deleting a child or an account removes it from our active systems immediately. Payment records are kept by Stripe as required by law.
• Service providers: we use providers that commit to protecting the information and using it only for LifeReps.
• Incidents: if we learn of a security incident affecting your information, we'll investigate, fix it, and notify you as the law requires.

Children

LifeReps is used by children only through a parent's account and with the parent's permission. Please read our Children's Privacy Notice for details.

Changes

We'll update the date at the top when this policy changes, and tell you about important changes by email or in the app.

Contact

[LifeReps legal entity name], [mailing address]. hello@mylifereps.com.